FAQ

We ship globally, with the except to of warzone territories and North Korea. If you are not able to complete your purchase due to a shipping restriction, kindly let us know.

Yes, provided your order has not been processed. Please provide us with your order number and the updated address ASAP. We are only able to make changes to your order if it has not yet been processed.

Unfortunately, we will not be able to assist you if the order has already been shipped. You will need to contact the shipping service directly and reroute your package using the tracking number provided.

Orders are processed and shipped within 24 hours of the day they are received (M-F). Orders placed after 12 p.m. EST are processed on the next business day. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Use the tracking number, which you’ll receive in a confirmation email, to track your package.

Order confirmation emails may be delayed as a result of high order volume. We can definitely check on your behalf.

Items shipped outside of the United States and Canada are subject to duties, taxes, and handling and/or other miscellaneous charges as defined by the country of import. These duties, taxes, and handling and/or other miscellaneous fees are to be paid at the time of delivery.

Please find a complete list of our retail partners listed in our Stockist.

Some items may have limits, due to the exclusivity of our products.

Holding items in your cart does NOT reserve them. Product availability is extremely limited and may sell out before your purchase is complete. Order transactions are processed in the order they are received.

Top: Bergamot NaturePrint®, Red Apple, Cotton Candy Mid: Iris Petals, Fresh Freesia, Buttery Popcorn Accord Dry: Vanilla Bean, Sandalwood, Caramelized Amber

We encourage you to wear whichever fragrance reflects your personal taste.

We recommend spraying at least once on your pulse points (wrists and neck).

Our products are long-lasting! They will last throughout the day or night. For best results, we recommend spraying a few times on your wrists and neck.

Absolutely not. Our products are cruelty-free.

All sales are considered FINAL and are not eligible for returns or exchange. We reserve the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information, and fragrance selection is correct; we are not responsible for an incorrect address, updating your address, or changing the order once an order has been placed. Thank you.

If you received the wrong item, or if the item arrived damaged, please send us photos if available and we’d be happy to resolve the issue quickly for you.

For customer service inquiries, please write to support@parfumcirquedusoleil.com Our Customer Service team is available Monday to Friday, from 9 a.m. to 5 p.m. PST. We do our best to respond to all customer inquiries within 48 hours. Response times may be extended during holidays and promotions. Inquiries are answered in the order they are received. Please only send one email, as sending more places you at the end of the queue.

Your credit card will be charged as soon as your order is placed.

Your payment will be processed when you pre-order an item. As soon as the product gets to our warehouse, we’ll ship it to you. You’ll then receive a shipment confirmation email with tracking information.

Check out our social links below to keep up with all our updates. Instagram: @parfumcirquedusoleil

New product and restock information will always be announced on our official Instagram account @parfumcirquedusoleil and on our newsletter. Be sure to sign up to receive all the latest updates and promotion information.